Reference

How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have over your own data.

Account verificationPayment processingSecurity logsMarketing opt-inAccess requests
700bat How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, correct account details, or ask about cookie settings, our support team handles privacy requests through the same channels you use for wallet questions. Include your registered mobile number so we can verify your identity before releasing any account information.

Team online

Live chat

Open the chat bubble on any page and ask for the privacy team. Have your mobile number ready for verification before we discuss account data or transaction history.

Email privacy requests

Send your data-access or deletion request to our support email with your registered mobile number. We reply within a few business days and walk you through identity verification before processing any request.

Account settings

Log in and visit your profile to update marketing preferences, review the mobile number and payment methods we have on file, and download a summary of your recent deposit and withdrawal activity.

DATA SAFEGUARDS

How We Protect Your Privacy

We encrypt bKash, Nagad and Rocket payment credentials in transit and at rest, log access to account records, and train support staff to verify your identity before discussing wallet balances or transaction history. Cookie controls let you choose which trackers run, and you can request a copy of everything we hold at any time.

Payment encryption

When you enter your bKash, Nagad or Rocket details we encrypt them before they leave your device, and our payment processor stores credentials in separate vaults so support staff never see full account numbers.

Cookie management

Essential cookies keep you logged in; analytics cookies track which game categories you open most. The banner on your first visit lets you accept or decline optional trackers, and you can change your choice in account settings.

Account access logs

We record login times, device types and IP addresses to spot unusual activity. If someone tries to access your wallet from a new device we send an OTP to your registered mobile before allowing the session.

Data retention limits

Transaction records stay on file for the period local financial law requires; marketing logs and device identifiers are cleared after account closure once the mandatory retention window ends, keeping only what regulators demand.

Common Data and Privacy Questions

We ask for your mobile number, a password, and your date of birth to verify you meet age requirements. When you deposit via bKash, Nagad or Rocket we log the transaction ID and amount to match incoming funds to your wallet.

Yes. Contact support with your registered mobile number and ask for a data summary. We send a report covering your profile details, deposit and withdrawal history, login records and any marketing preferences you set.

We share transaction data with bKash, Nagad and Rocket processors to complete deposits and withdrawals. We do not sell your information to advertisers or unrelated companies, and payment credentials stay encrypted throughout the process.

Log in, open account settings, and toggle off marketing notifications. You will still receive account-security alerts and transaction confirmations, but promotional offers and game announcements will stop within a few hours.

We archive your transaction history and account records for the period local law requires, then delete personal identifiers like your mobile number and device logs. Financial records stay on file to meet regulatory obligations in eligible regions.

Essential cookies keep you logged in and remember your language preference. Optional analytics cookies track which game categories you visit so we can highlight popular titles. The cookie banner lets you decline optional trackers; rejecting them does not affect account functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.